The Nomads Guarantee

We build Nomads to take a beating, so we stand behind them. Every pair is guaranteed against defects in materials and craftsmanship for one year from the date of purchase, when used as intended.

If something fails that shouldn't have, we'll make it right.

This covers manufacturing defects. It doesn't cover normal wear and tear, damage from misuse or alteration, or the ordinary breakdown that comes from putting a lot of miles on them.

Where You Bought Them Matters

The Nomads Guarantee applies to product purchased directly from us or from an authorized Nomads retailer. Product bought from an unauthorized seller isn't covered. We have no way to verify how it was stored, handled, or represented, and in some cases it isn't the same product we shipped.

Not sure if a seller is authorized? Email us at [support@ email] and we'll tell you before you buy.

Warranty Claims

You don't need to ship a defective pair back to us. Send us a photo instead.

1.     Email [warranty@ email] with a clear photo of the defect, your order number or proof of purchase, and the style and size.

2.     We'll review it and get back to you within 2 business days.

3.     If it's a defect, we ship you a replacement. No charge, no return shipping, no hassle.

Bought your Nomads at a store? You can also take them back to that store for warranty assistance.

Returns and Exchanges

Hassle free returns. If they're not right for you, send them back within 30 days of delivery for a refund or an exchange in a different size or style.

•     Product needs to be unworn and in resellable condition. Try them on inside, walk around the house, see how they feel. Just don't take them to the beach and then send them back.

•     Keep the packaging if you can. We know the band comes off the card the second you open it, so we're not going to be difficult about it. The more of the original packaging that comes back, the faster this goes.

•     Return shipping is on you. Refunds cover the price of the product, not the original shipping cost.

•     No restocking fee. Not on returns, not on exchanges.

To start a return, email [support@ email] with your order number. We'll send you instructions and, if you're exchanging, get the new pair moving.

Bought them at a retail store? Take them back to that store under their return policy.

Shipping

•     Free standard shipping on orders over $35.

•     Orders leave our warehouse within 1 business days.

•     We currently ship to the U.S.